Below is the general data information of this website in accordance to what is established by Law 34/2002 of 11th July of information and e-commerce society services:
Conservas de Cambados S.L.
Lg de Porto s/n
36636 | Barrantes-Ribadumia (Pontevedra)
Tel: +34 986 745 405
Registration details: Registro Mercantil de Pontevedra, Folio 12, Libro 419 de Sociedades, Inscripción 1ª, Hoja Nº 6.225
The ownership of the site www.conservagourmet.com belongs to the company Conservas de Cambados, S.L., who makes it available to Internet users at liberty, with the aim of allowing the purchase of products marketed by the company.
The following General Terms and Conditions of use and purchasing on the webpage www.conservagourmet.com are intended to inform and regulate the trade relations between the user and Conservas de Cambados. These terms and conditions are indefinitely valid and apply to all purchases made on the webpage: www.conservagourmet.com.
The navigation, registration, purchase or use of any product of this webpage implies that the user accepts each and every clause of these General Terms and Conditions. The purchase of products or services through this webpage www.conservagourmet.com is governed by a contract that the user accepts at the moment in which he makes a purchase on our online shop.
Through these general conditions, both parties (the user and Conservas de Cambados) are linked and form a part of an integral and inseparable sales contract which entails the delivery of a product or service in exchange for an publicly displayed and established price on our website.
Conservas de Cambados reserves the right to modify these General Terms and Conditions without prior notice. These changes shall be made public on this webpage for the user's knowledge and in no case will affect the goods, services or promotions hired or executed by the user prior to such modification.
To place an order on our online shop www.conservagourmet.com, it is necessary to create a user name and register with the personal data marked as obligatory. The data will only be used for your purchase and in no case to send advertising or transferred to third parties.
The user undertakes to ensure that the personal data communicated to Conservas de Cambados is truthful by selecting a username and password for personal and non-transferable use that does not contain confusing information, offensive expressions or may contravene the law.
The user always has the option to exercise his right of access, rectification, cancellation and opposition in matters concerning the processing of his personal data by Conservas de Cambados, S.L.
We offer solely and exclusively those products available in Conservas de Cambados' catalogue on our online shop. The photographs, illustrations and videos related to the products are intended to inform the user, who must consider that this information is indicative rather than exhaustive.
In the same manner, Conservas de Cambados shall inform their customer when one or several of the products included in the order are not available at the moment of purchase. Conservas de Cambados will contact the user to indicate the total or partial cancellation and refund the money, if necessary.
The price of each product will be the one shown on the www.conservagourmet webpage at all times. Conservas de Cambados reserves the right to change the prices shown on its online shop at any time.
In the exceptional case that any price contains an obvious typographical error or is erroneously indicated at the time of placing the order, we will contact the user to inform him immediately of the corrected price. In this case, the user will be offered the option of reconfirming the order at the corrected price or cancelling it partially or fully.
All prices are in euros (€) and include VAT or other applicable taxes. The user will be able to see the breakdown of all the expenses during the purchase process to know that they relate to.
For any questions concerning your order, you can contact Conservas de Cambados by email firstname.lastname@example.org or by telephone +34 986 745 405.
To purchase any of the products offered by Conservas de Cambados on their webpage, the customer must register and create a user name following the guidelines listed in the General Terms and Conditions (section 3). Once the user has been registered, he must follow these steps to complete the buying process:
1. Enter the products that you want to buy in the shopping cart or basket.
2. Click on the shopping cart shown on the upper right corner of the webpage. You can eliminate any item by clicking "eliminate (X)".
3. Select "Finalize order" and confirm the order summary and breakdown of postage charges which will be added on the screen you will be redirected to next.
4. If the order information is correct, click "continue". Then, choose a payment method.
5. Check your email to verify that you have received the order confirmation.
The payment of the price of orders on our webpage (including postage costs on orders under 100€) are to be made at the time of purchase. Conservas de Cambados will then send an order confirmation email. You can make the payment using one of the following methods:
Credit card: If the user chooses this method, by clicking "continue to payment", the user is confirming that he is the owner of the credit card. Payment by credit card is subject to verification and authorization by the issuing entity. In case the entity does not authorize the payment, Conservas de Cambados will not assume responsibility for the delay or lack of delivery since they will not be able to formalize a contract with the user. Conservas de Cambados does not have access or store the payment data entered by the user at the time of purchase, except those that are strictly necessary to manage the payment. Only the financial institution that authorizes and checks the payment has access to such data.
Bank transfer: Once the order has been placed, you will be given the information for the account to which to make the transfer to. Your order will be processed as soon as the payment has been verified by Conservas de Cambados and will be understood as formalized once Conservas de Cambados receives the payment. Before sending your order, Conservas de Cambados will send an email with all the details regarding the order.
If the customer wishes to receive an invoice for his order, he must contact Conservas de Cambados to request it. Said invoice will be issued in the name of the person placing the order. Duplicates of invoices will only be sent to the contract holder by email, not by fax or mail, and not to third parties.
*Note: The user should notify Conservas de Cambados in the shortest time possible by means of email or telephone of any improper charge or fraudulent use of the card used to make a purchase.
Purchases can also be managed by contacting Conservas de Cambados by telephone +34 986 745 405 or by email email@example.com.
Conservas de Cambados undertakes to deliver the product in perfect condition at the address indicated by the user. To avoid delays, we recommend placing the order with enough time and to indicate the following data clearly:
- Recipient name.
- Delivery address.
- Restricted delivery times (if applicable).
- Telephone number (mobile or fixed) where the carrier can easily locate you.
Upon receiving the order, it is important to review your merchandise and reflect any anomaly in the delivery note.
If you are absent at the time of delivery, the carrier will leave a notification. In the following days, the carrier will try to deliver the order again. After three times without delivery, the order will be returned to its origin.
Conservas de Cambados will not be held responsible for delays due to causes of force majeure not attributable to our company, such as: absence of recipient, incorrect contact telephone or inability to contact, harsh weather conditions, festivities in destination, strikes, holidays, breakage of stock, etc.
Deliveries are made from Mondays to Fridays (non-festive). All orders placed before two o'clock (14:00) will be sent out on the same afternoon, if possible or the next day. Orders received on the weekend or holidays will be managed on the next business day.
Delivery time ranges from twenty-four (24) to seventy-two (72) hours, depending on the place of destination. The established delivery times may suffer slight variations if the order coincides with weekends, national or local holidays and holiday periods.
You can make inquiries about placing a bulk order directly by telephone +34 986 745 405.
The customer has a maximum period of fourteen (14) calendar days from the receipt of the product to desist from the purchase. To desist, you should contact Customer services by telephone +34 986 745 405 within 24 hours of delivery of the order.
The customer will be able to return the products bought as long as the products have not been opened or used and remain intact in their original packaging. You must include a copy of the delivery note and proof of purchase.
The customer will be required to pay for the return shipping costs. Conservas de Cambados will not accept returns for withdrawal of product purchases once the maximum period of 14 days has been completed.
Conservas de Cambados will refund the amount of purchase for the returned products using the same method of payment used (transfer or credit card), discounting shipping costs.
If the products are defective or erroneous, the buyer is entitled to reimbursement of the price of products. In these cases, Conservas de Cambados will collect and replace the products (provided there is stock) covering the costs of return and re-delivery.
The public information contained on the webpage of Conservas de Cambados, S.L., including photos, videos, logos, designs, fonts, brands, products, etc. are protected by the intellectual and industrial property legal provisions which consequently does not allow copying, disposal, release or transfer by the user without the authorization of the company.